Store Policies

Order Sizing

As each item is handmade using unique crystals and stones please expect slight variations in shape, color and size. Unless a specific ring size is specified in the item description, then that ring is available in a range of sizes. Please specify your ring size preference in the notes section of your order.

Custom Orders

We are currently accepting custom orders. Please email us at hello@anyacollective.com with your request and we will get back to you asap about whether the order is feasible.

Marketing/PR

If you are interested in carrying our product in your store or would like to get in touch about collaborations, please email us at hello@anyacollective.com. We are currently open to collaboration with influencers and the like- particularly in the environmental realm.

Shipping

All orders are shipped through USPS. Domestic shipments can arrive between 1-5 business days and international orders can take anywhere between 5-21 days. Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable. Anya Collective is not responsible for lost packages or for paying any additional customs fees. If you do not receive your order, it is your responsibility to contact USPS.

If you would like your package sent by express delivery, please contact us prior to purchase and we are happy to arrange that option.

Order Processing Time

Please allow 1-3 business days for order processing. If your order is urgent, please email us at hello@anyacollective.com prior to purchase and we will figure out the best option.

 Returns

Your satisfaction with your order is our top priority. Please contact us asap if you have any problems with the order. To return an item, please contact us within 7 days of delivery and ship the item back within 14 days of delivery. We do not accept order cancellations.

If your item arrives damaged or becomes damaged, please contact us within 3 days of delivery and include a photo documentation of the damage. We will repair or replace your item. Customers are responsible for the shipping costs associated with returning the items for repair or refund.

Payments

Paypal and most major credit cards are accepted.

Item Care

Copper naturally oxidizes over time. To delay oxidation, keep your jewelry away from any moisture. All our pieces have been sealed to prevent copper turning your skin green. If this does happen, please let us know and we are happy to re-seal the item free of charge (shipping covered by you). Over time, copper becomes darker as it ages. You can brighten your piece back up with a brass brush or jewelry polishing cloth. 

Privacy

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Thank you for visiting and please forward any additional questions or concerns to hello@anyacollective.com.